Cookie Policy
This Cookie Policy outlines how our gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, maintain security, and provide personalised services. We are committed to transparency regarding data collection practices and comply with Australian Privacy Act 1988 and relevant gambling regulations applicable to online gaming operators in Australia. Last updated: January 22, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website. They contain information about your browsing activity and preferences. Beyond traditional cookies, we utilise similar technologies including web beacons, pixel tags, and local storage mechanisms to track user behaviour and optimise platform functionality. These technologies enable us to remember your login credentials, track your gaming sessions, and understand how you interact with our gaming interface. When you access our platform, your device automatically receives and stores these files unless you adjust your browser settings.
Similar tracking technologies serve comparable purposes to cookies. Web beacons are invisible graphics embedded in web pages that transmit information about your visit. Local storage enables websites to store larger amounts of data on your device. These technologies work together to create a seamless gaming experience whilst maintaining detailed records of user activity for analytical and security purposes.
2. Types of Cookies We Use
Our gaming platform employs four primary categories of cookies, each serving distinct functional purposes:
- Essential Cookies – These cookies are absolutely necessary for platform operation. They enable you to navigate the website, access your player account, place bets, and execute financial transactions. Without essential cookies, core gaming functionality becomes impossible. They also support security protocols, fraud detection, and responsible gaming features mandatory under Australian gambling legislation.
- Performance Cookies – These cookies collect data about how you use our platform. They track page load times, which gaming features you access most frequently, and where users encounter technical issues. Performance data helps us optimise website speed, stability, and overall user experience. This information is aggregated and anonymised to identify usage patterns without revealing individual player identities.
- Functional Cookies – These cookies remember your preferences and settings. They store information about your preferred language, display preferences, account notifications, and gaming history. Functional cookies enable personalised experiences without requiring you to re-enter preferences during subsequent visits. They enhance convenience by maintaining consistency across your gaming sessions.
- Marketing and Analytics Cookies – These cookies track your behaviour across our platform and potentially across other websites. They help us understand which games attract your interest, how marketing campaigns influence your engagement, and when you’re most likely to visit. This data supports targeted promotional content and helps us measure advertising effectiveness. Third-party analytics partners may receive anonymised data under strict contractual obligations.
3. Purposes of Cookie Usage in Online Gaming
Cookies serve multiple critical functions within our gaming environment. Primarily, they maintain your authenticated session, enabling continuous gameplay without repeated login requirements. They store your account preferences, deposit methods, and responsible gaming limits you’ve established. Cookies support fraud prevention systems by monitoring unusual account activity and flagging suspicious transactions for review.
For regulatory compliance, we utilise cookies to maintain records of your gaming activity, wagering history, and responsible gaming interactions. Australian gambling regulators require operators to demonstrate adequate responsible gaming protections. Cookies help us identify players exhibiting problematic gambling patterns and trigger intervention mechanisms when necessary. They also track self-exclusion requests and ensure these are properly enforced across all sessions.
Cookies enable personalised gaming experiences by recommending games matching your preferences and activity history. They support our customer relationship management systems, tracking your lifetime value as a player and determining eligible promotional offers. Financial transaction processing relies heavily on cookie technology to maintain secure payment sessions and prevent unauthorised transactions.
4. Third-Party Cookies and External Partners
Our platform utilises third-party cookies from external service providers including payment processors, analytics companies, and advertising networks. These partners may set cookies on your device when you interact with their embedded services on our platform. Google Analytics, for example, uses cookies to track aggregate user behaviour and provide insights about traffic sources and user engagement patterns.
Payment processors set cookies to secure financial transactions and prevent fraud. These third parties operate under strict data processing agreements ensuring Australian Privacy Act compliance. Advertising partners may utilise cookies to deliver targeted promotional content across the internet. You retain the right to control these cookies through browser settings or by opting out of personalised advertising through industry opt-out mechanisms.
We carefully vet all third-party partners to ensure they maintain adequate security standards and respect user privacy. However, we recommend reviewing their individual privacy policies to understand how they handle your data independently of our control.
5. Managing Your Cookie Preferences
You possess substantial control over cookie placement on your device. Most web browsers allow you to refuse cookies or alert you when websites attempt to set them. The specific process varies by browser. In Google Chrome, access Settings, select Privacy and Security, then Cookie and Other Site Data to manage preferences. Mozilla Firefox users navigate to Settings, Privacy Security, and Cookies and Site Data sections.
Safari users on Apple devices access Preferences, Privacy, and manage cookie settings there. Microsoft Edge provides similar controls through Settings, Privacy Browsing Data, and Clear Browsing Data options. Please note that disabling essential cookies may prevent you from accessing your account or completing gaming transactions, significantly degrading platform functionality.
- Google Chrome – Settings > Privacy and Security > Cookies and Other Site Data > Manage All Site Data and Settings
- Mozilla Firefox – Settings > Privacy Security > Cookies and Site Data > Manage Exceptions
- Apple Safari – Preferences > Privacy > Block Cookies Option
- Microsoft Edge – Settings > Privacy Browsing Data > Clear Browsing Data > Cookies and Other Site Data
- Opera Browser – Settings > Advanced > Privacy Security > Cookies
6. Responsible Gaming and Cookie Technology
Our platform implements responsible gaming mechanisms supported by cookie technology. Cookies enforce deposit limits, session time restrictions, and self-exclusion periods you establish within your account settings. If you’ve requested self-exclusion, cookies ensure this instruction remains active across all your gaming sessions and prevent circumvention attempts.
Cookies support age verification processes, maintaining records confirming you’ve satisfied identity verification requirements. They track your gaming frequency and spending patterns, enabling our systems to identify concerning behaviour and trigger intervention messages. These safety mechanisms represent non-negotiable components of our responsible gaming commitment and compliance with Australian gambling legislation.
7. Your Rights and Policy Changes
You retain comprehensive rights regarding cookie usage on our platform. You can request deletion of non-essential cookies at any time through your account settings or by contacting our customer support team. You have the right to access information about what cookies we store and their purposes. Under Australian Privacy Act provisions, you can request detailed information about personal data we collect through cookies and how we use it.
We reserve the right to update this Cookie Policy to reflect technological changes, regulatory developments, or operational improvements. Significant modifications will be communicated to users via email notification. Continued platform usage following policy updates constitutes acceptance of modified terms. If you disagree with policy changes, you may request cookie deletion and discontinue using our services.
For questions about this Cookie Policy, cookie management, or to exercise privacy rights, contact our support team through the dedicated privacy enquiry channel on our website.